Refund Policy

B2BGRAPHIC 


Refunds and exchanges accepted by b2bgraphic
apply only to defective items

We do not accept returns or exchanges unless the item you purchased is faulty.

If you receive a defective item, please contact us  at the email address below and provide details of the product and the defect. We will then tell you how to return the product.

You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage occurring during transit. You must also, for all returns, prepay shipping and insurance charges.
If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.
When we receive the returned product, we will examine it and notify you by email, within a reasonable time, whether you are entitled to a refund or exchange due to the defect.
If you are entitled to an exchange or a refund, we will replace the product or refund the purchase price (depending on the original method of payment).
Shipping and handling charges you have already paid are non-refundable and refunded amounts will not include the cost of shipping.
It may take up to 15 business days after you receive our email before you see the refund on your statement.

Contact details: B2B.PRO@GMAIL.COM